Privacy Policy
Direct Health Primary Care, LLC
Effective Date: September 15, 2025
Direct Health Primary Care, LLC (“Clinic,” “we,” “our,” or “us”) is committed to protecting the privacy of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable Georgia law.
1. Information We Collect
We may collect both personally identifiable information (“PII”) and protected health information (“PHI”), including but not limited to:
• Personal details (name, address, phone number, email).
• Medical history, diagnoses, treatment records, laboratory data.
• Insurance and billing information.
• Website and electronic usage data (including cookies and analytics, where applicable).
2. Legal Basis for Collection
We collect and process your information to provide healthcare services, comply with legal obligations, and pursue legitimate business interests consistent with HIPAA and Georgia law.
3. Use of Information
We may use your information to:
• Deliver medical care and treatment.
• Schedule and manage appointments.
• Bill and collect payment for services.
• Communicate with you regarding your health, treatment options, or practice updates.
• Improve our services, operations, and website functionality.
4. Disclosure of Information
We may disclose your PHI as permitted or required by HIPAA, including but not limited to:• Treatment, payment, and healthcare operations.
• Disclosures to business associates under HIPAA-compliant agreements.
• Public health reporting, legal requirements, or court orders.
• When required by law enforcement or government authorities.
• With your written authorization.We will not sell or rent your information to third parties.
5. Your Rights Under HIPAA
You have the right to:
• Access and obtain a copy of your health records.
• Request amendments or corrections to your PHI.
• Request restrictions on certain uses or disclosures.
• Receive an accounting of disclosures.
• Revoke prior authorizations in writing.
• File a complaint without fear of retaliation if you believe your privacy rights have been violated.
6. Data Security
We implement physical, administrative, and technical safeguards to maintain the confidentiality, integrity, and security of your information, including encryption, secure servers, and restricted access.
7. Cookies & Website Data
If our website uses cookies or tracking technologies, such use will be limited to non-identifiable information for analytics and service improvement. You may disable cookies through your browser settings.
8. Retention of Information
We retain your information in accordance with federal and Georgia medical record retention requirements and only as long as necessary to provide care or comply with legal obligations.
9. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time, consistent with applicable laws. Updates will be effective upon posting to our website, unless otherwise required by law.
10. Contact Information / Privacy Officer
For questions, requests, or complaints regarding this Privacy Policy or your rights under HIPAA, please contact:
Privacy Officer: Mittal Patel
Direct Health Primary Care, LLC
501 Furys Ferry Rd, Augusta, GA 30907
Phone: 706-314-8101
Email: info@directhealthmd.com